General Information

 

CATALOG INFORMATION

Catalogs and other printed material are to be used as a reference only and reflect the best information available at date of publication. All prices, terms&conditions are subject to change without notice. Please refer to primeline.com for the most up-to-date and accurate information.
 
Setup Charges&Production Times
 

PRODUCTION TIME

Standard production time for in-stock items catalog quantities only; one-color/location imprints (unless otherwise noted) is approximately 3-7 business days depending on the imprint method chosen. Standard production time for above catalog quantities, multicolor/multi-location imprints (unless otherwise noted) is approximately 7-10 business days. Production time begins after receipt of complete P.O., viable art (Art Requirements below) and paper proof approval (where applicable) and must be an established account in good standing or have confirmation of receipt of payment.
Note: Payment received the same day as scheduled ship date may be subject to shipping on the next business day.


Hours of operation:
Prime Line (Bridgeport, CT) 8:30 a.m.– 6:30 p.m., EST, Mon-Fri
Jetline (Gaffney, SC) 8:30 a.m.– 6:00 p.m., EST, Mon-Fri


 

RUSH SERVICE

       
    • FREE 1-DAY (24 hour) RUSH SERVICE is available for most in-stock items.
      (Identified with the individual item details)
    •  
    • APPAREL 1-DAY (24 hour) RUSH SERVICE is available for most  with an upcharge of 15% (to the unit cost).
    •  
    • FREE 3-DAY RUSH SERVICE is available for items with select processes
      and location (FOB CT vs. FOB SC).
      (Identified with the individual item details)

    • No Rush Service is available for Embroidery, 4-Color Process Heat Transfer
    • No Rush Service is available for most Kits/Combos/Bundlez™/Leeman™ Gift Sets
 

RUSH SERVICE CONDITIONS:

    • 1-DAY or 3-DAY (determined by the individual item)
    • Catalog quantities only (max. 2,600 pieces); Some items may have quantity restrictions.
    • Exception: Ceramics rush orders for ceramics are limited to 288 pieces or less.
    • Exception: Apparel and Headwear (quantity is based on daily capacity). We recommend logging into primeline.com to check live inventory prior to submitting your rush order.

    • 24-Hour Rush: One-color/location imprints only; Silk Screen, Pad Print, and Digital Label orders.
    • 24-Hour Rush: VibraTecSM 4CP (FOB SC only)
    • 3-Day Rush Service: Deboss or Heat Transfer (FOB CT). Valid only for the standard number of imprint colors/positions included for each item (FOB CT)

    • Note: Non-camera-ready artwork submitted for 1-day rush service that needs to be re-created will require additional time.
     

    RUSH SERVICE REQUIREMENTS:

    Complete rush orders (P.O. and artwork) must be submitted together to orders@primeline.com
  • All communication, including P.O. and artwork must include purchase order #.
    ALL order info must be noted on the purchase order itself and not in the email communication.

  • Complete order must be received before 3:00 p.m. EST to ship on the next business day.
    NOTE: All changes made the same day as order shipment must be received before 3:00 p.m. EST and are not guaranteed.

  • Orders must be CLEARLY MARKED 1-Day Rush and must include in-hands date. Failure to mark the order as RUSH will cause a delay in order shipping. Failure to mark an in-hands date will delay orders to run on a 3-day production and ship schedule.

  • Orders must be CLEARLY MARKED with item number, item color, quantity, imprint color, imprint location, art instructions and shipping instructions. Failure to provide required info deems P.O. incomplete and will delay production.

  • Art must be submitted in vector format to size.

  • Art re-creates are not available for rush orders.

  • No multicolor (with the exception of VibraTecSM) and multi-position orders accepted.

  • No Less Than Minimum (LTM) orders accepted for rush service.

  • Only Laser Engrave, Label, VibraTecSM, Screen and Pad Print orders are available for rush service (FOB SC – max. 2,600 pieces; FOB CT max. 3rd column quantity; some exceptions may apply). (No rush service available for Embroidery or 4-Color Process Heat Transfer orders).

  • No paper proofs available for rush service orders.
  • Orders must have established account in good standing.
    Note: Credit approval will delay production; therefore, we require ALL NEW ACCOUNTS  to pre-pay all rush orders (Visa or MasterCard only) unless credit is established and approved in advance.
  • Maximum of 3 spilt shipments permitted for rush service orders.

  • Rush service order must ship via UPS. If shipping method is not clearly specified, factory is authorized to ship via air to meet listed in-hands date.

  • USPS shipping not available on rush service orders.

  • Note: Non-camera-ready artwork submitted for 1-day rush service that needs to be re-created will require additional time. Orders not specifying method of shipment will be shipped by ground service. If a faster method is required, air freight must be authorized.


 

SAME DAY RUSH SERVICE

Please add 25% to the unit cost.
Available for any 24-Hour Rush item.
    Please contact factory prior to placing order to ensure sufficient inventory and production capacity. Same day rush available on most in-stock items; catalog quantities only (max. 500 pieces FOB CT; max. 2,600 pieces FOB SC); one-color/location imprints only; Silk Screen, Pad Print, and Digital Label only. Laser Engrave and VibratecSM Same Day Rush available FOB SC only.
    Exception: Rush orders for ceramics are limited to 288 pieces or less.
 

SAME DAY RUSH SERVICE REQUIREMENTS:

  • Subject to approval, complete same day rush orders (P.O. and artwork) should be submitted together to orders@primeline.com, before 12:00 p.m. EST

  • Orders must be CLEARLY MARKED Same-Day Rush. Failure to mark the order as SAME DAY RUSH will cause a delay in order shipping. Same Day Rush Charges apply; please inquire.

  • Orders must be CLEARLY MARKED with item number, item color, quantity, imprint color, imprint location, art instructions, and shipping instructions. Failure to provide required info deems P.O. incomplete and will cause a delay in production.

  • No Less Than Minimum (LTM) orders accepted.

  • No paper proofs available.
  • Art re-creates are not available for rush orders.

  • Orders must have established account in good standing. Note: Credit approval will delay production; therefore, we require ALL new accounts to pre-pay all rush orders (Visa or MasterCard only) unless credit is established and approved in advance.

  • Order must ship via UPS. If shipping method is not clearly specified, factory is authorized to ship via air to meet listed in-hands date.



 

DECORATION METHODS & CHARGES:

 

APPAREL - SILK SCREEN

Setup Charges:
        $25(G) per color/location.

Apparel Flash Layer/Screen:
        $30(G) per location. Applies to silkscreen orders of apparel items in colors (excludes white and sport gray.)

      • Additional Color/Location Run Charges - Apparel: $0.35(G) per piece, per color, per location

      Repeat Orders Charges:
            $25(G) re-order setup fee per color/location, plus applicable charges from catalog for all items.

      Production Time:
            Approximately 3-5 business days for catalog quantities only; one imprint location.
            Approximately 5-7 business days for apparel orders of non-stock colors and sizes,
            catalog quantities only; one color/location imprints.
            Approximately 7-10 business days for above catalog quantities and multi-location imprints.

            1-Day rush service is available; with an upcharge of 15% (to the unit cost).
            Please see Rush Order Conditions for details.


           

          DEBOSS

          Setup Charges:
                $80(G) per location
          Jumbo Deboss Setup Charges:
                $100(G) per location

          Additional Location Run Charges:
                $1.25(G) per piece, per location.

          Repeat Orders Charges:
                $40(G) re-order Setup fee Deboss per location plus applicable charges from catalog; $50(G) re-order Setup fee Jumbo Deboss per location plus applicable charges from catalog.

           Personalization:
                Deboss: Up to 3 initials. $6.00(G) each personalization.
                No Rush Service Available.
              Specify font from the following styles: Holland, Queens or Scripto.
              FONT STYLES FOR PERSONALIZATION

              Production Time:
                    FOB CT – Approximately 5-7 business days; catalog quantities only; one imprint location.

                    Approximately 7-10 business days for above catalog quantities and multi-location imprints.

                    Free 3-Day rush service is available.
                    Personalization – no rush service available.


           

          EMBROIDERY

          Setup/Digitizing Charges:
                $65(G) per location, up to 7,500 stitches in 7 thread colors.

          Digitizing Charges (Add’l Stitches):
                $15(G) per each additional 1,000 stitches (over 7500), per location.

          Run Charges:
                $1.95(C) per piece, per location, including the first*, up to 7,500 stitches in 7 thread colors (*except select blankets, apparel and headwear items which include first location, where noted up to 7500 stitches).

          Run Charges (Add’l Stitches):
                $0.30(G) per piece per location, per each additional 1,000 stitches (over 7500).

          Run Charges (Add’l Thread Colors):
            $0.30(G) per piece per location per each additional thread color (over 7), per 1,000 stitches (over 7500).

      *Note: Embroidery orders will incur a run charge for the first imprint location,* as well as each additional imprint location, (*except blankets and headwear which include first location, up to 7500 stitches).

Tape Edit Charge:
        $15(G)

Customer Supplied Tape:
        No Charge, must include thread colors and sequence. If tape requires sizing and adjustment to fit Primeline’s imprint requirements a tape edit fee will apply. Note: run charges for add’l stitches and colors (over 7500 stitches and over 7 colors) apply.

PMS Match/Non Stock Thread Colors:
        No charge, all standard Madeira colors, close not exact guaranteed (adds 3-5 business days to production time).

Personalization:
        Not available.

Metallic Thread:
        Not available.

3D or Puff Embroidery:
        Not available.

Thread Color Change Charge:
        $35(G)

Embroidery Format:
        Tajima DST or EMB (color sequencing).

Cancellation fee:
        $100(G) per order, plus factory will bill for all work completed at time of cancellation.

Sew Out:
        $15(G) per swatch.

Copy of Embroidery Disk:
        1st No charge; $15(G) each additional (available via email only).

Repeat Orders Charges:
        No charge.

Note: If changes are made tape edit fees will apply. Please reference the most recent order number and date on your purchase order. Please fax or email a copy of artwork with your re-order for verification. Factory will not be held responsible for errors caused by incorrect PO reference.


      Production Time:
            Approximately 7-10 business days for catalog quantities only; one imprint location.

            FOB SC – Approximately 3-5 business days for up to 1008 pieces, up to 7,500 stitches per piece, one imprint location only

            Note: Orders of over 7,500 stitches and orders of greater than 1008 pieces must be quited by the factory based on capacity.

                No rush service available
                Production time begins after receipt of complete P.O., viable art and paper proof approval (where applicable)


           

          FOUR-COLOR PROCESS DIGITAL LABEL

          Setup Charges:
                $55(G) per location.

          Additional Location Run Charges:
                $0.55(G) per piece, per location.

          Repeat Orders Charges:
                $25(G) re-order Setup fee per location plus applicable charges from catalog.

          Production Time:
                Approximately 3-5 business days; catalog quantities only; one imprint location.

                Approximately 7-10 business days for above catalog quantities and multi-location imprints.

                Free 1-Day rush service is available.


           

          FOUR-COLOR PROCESS HEAT TRANSFER

          Setup Charges:
                $55(G) per location.

          Run Charges:
                $0.95(G) per piece, per location.

          Repeat Orders Charges:
                $25(G) re-order Setup fee per location plus applicable charges from catalog.

          Please Note: 4-color process heat transfer orders must be ordered in quantities of 100 pieces per design (min. order of 100 pcs. )
          EXCEPT for Drinkware orders (where available).


          Note: PMS matching is NOT available for 4 color process heat transfer orders.
          Note: Pre Production Samples are not currently available for 4 color process heat transfer orders
          EXCEPT for Drinkware orders (where available) due to the 100 piece minimum order.


              Production Time:
                    Approximately 7-10 business days for catalog quantities only; one imprint location.

                    Approximately 10-12 business days for above catalog quantities and multi-location imprints.

                    A proof requires an additional 3 business days over the 7-10 business day standard production time

                    No rush service available


                   

                  KITS/COMBOS/BUNDLEZ™/GIFT SETS*

                  Setup Charges:
                        $80(G) per color/location – FOB CT;
                        $50(G) per color/location – FOB SC
                        *Some exceptions may apply.

                  Additional Location Run Charges:
                        $0.55(G) per piece, per color/location Combos/Kits/Bundlez.
                        $1.25(G) per piece, per location Leeman™ Gift Sets.

                  Repeat Orders Charges:
                        $40(G) Kits/Combos/Bundlez™ re-order Setup fee per location plus applicable charges from catalog.
                        $50(G) Sets – Leeman™ Gifts re-order Setup fee per location plus applicable charges from catalog.

                  Production Time:
                        Approximately 5-7 business days; catalog quantities only; one imprint location.

                        Approximately 7-10 business days for above catalog quantities and multi-location imprints.

                        No rush service is available on Sets/Combos/Kits/Bundlez™.


                       

                      LASER ENGRAVING

                      Setup Charges:
                            $65(G) per location

                      Additional Location Run Charges:
                            $0.55(G) per piece, per location.

                      Repeat Orders Charges:
                            $40(G) re-order Setup fee per location plus applicable charges from catalog.
                            Note: Oxidation and personalization are not available at this time.

                      Production Time:
                            FOB-SC – Approximately 3-5 business days;
                            FOB CT – Approximately 5-7 business days for catalog quantities only; one imprint location.

                            FOB CT – Approximately 5-7 business days;
                            FOB SC – Approximately 7-10 business days for above catalog quantities and multi-location imprints.

                            Free 1-Day rush service is available.


                       

                      LUSTREDOME EPOXY

                      Setup Charges:
                            $55(G) per location

                      Additional Location Run Charges:
                            $0.55(G) per piece, per location.

                      Repeat Orders Charges:
                            $25(G) re-order Setup fee per location plus applicable charges from catalog.

                      Production Time:
                            Approximately 5-7 business days for catalog quantities only; one imprint location.

                            Approximately 7-10 business days for above catalog quantities and multi-location imprints.

                            No rush service is available.


                           

                          PAD PRINT

                          Setup Charges:
                                $55(G) per color/location.
                            $30(G) per location.

                          • Additional Color/Location Run Charges - Bags: $0.65(G) per piece, per color, per location
                          • Additional Color/Location Run Charges - Drinkware: $0.45(G) per piece, per color, per location
                          • Additional Color/Location Run Charges – Pens (silk screen only): $0.25(G) per piece, per color, per location
                          • Additional Color/Location Run Charges - All other Items, based on EQP Price as follows:
                            • Items under $2.50 (C) at EQP - $0.35(G)
                            • Items $2.50 to $4.99 (C) at EQP - $0.45(G)
                            • Items $5 to $9.99 (C) at EQP - $0.55(G)
                            • Items $10 (C) or greater at EQP - $0.65(G)

                          Repeat Orders Charges:
                                $25(G) re-order setup fee per color/location, except silk screened pens which are $20(G),
                                plus applicable charges from catalog for all items.

                          Production Time:
                                Approximately 3-5 business days for catalog quantities only; one imprint location.

                                Approximately 5-7 business days for apparel orders of non-stock colors and sizes,
                                catalog quantities only; one color/location imprints.
                                Approximately 7-10 business days for above catalog quantities and multi-location imprints.

                                Free 1-Day rush service is available.


                               

                              SILK SCREEN (non-apparel items)

                              Setup Charges:
                                    $55(G) per color/location; $25(G) per color/location for pens (writing instruments).

                                  • Additional Color/Location Run Charges - Bags: $0.65(G) per piece, per color, per location
                                  • Additional Color/Location Run Charges - Drinkware: $0.45(G) per piece, per color, per location
                                  • Additional Color/Location Run Charges - Pens (silk screen only): $0.25(G) per piece, per color, per location
                                  • Additional Color/Location Run Charges - All other Items, based on EQP Price as follows:
                                    • Items under $2.50 C at EQP - $0.35(G)
                                    • Items $2.50 to $4.99 C at EQP - $0.45(G)
                                    • Items $5 to $9.99 C at EQP - $0.55(G)
                                    • Items $10 C or greater at EQP - $0.65(G)

                                  Repeat Orders Charges:
                                        $25(G) re-order setup fee per color/location,
                                        except silk screened pens which are $20(G), plus applicable charges from catalog for all items.

                                  Production Time:
                                        Approximately 3-5 business days for catalog quantities only; one imprint location.

                                        Approximately 7-10 business days for above catalog quantities and multi-location imprints.

                                        Free 1-Day rush service is available.


                                   

                                  VIBRATECSM 4CP

                                  Setup Charges:
                                        $55(G) per location.

                                  Run Charges:
                                        $0.55(G) per piece, per location.
                                    Please Note: Vibratec orders will incur a run charge for the first imprint location, as well as each additional imprint location

                                  Please Note: Metallic and Neon inks are not available for Vibratec orders.
                                  Note: PMS matching is NOT available for Vibratec orders.

                                Repeat Orders Charges:
                                    $25(G) re-order Setup fee per location plus applicable charges from catalog.

                              Production Time:
                                    Approximately 5-7 business days for catalog quantities only; one imprint location.

                                    Approximately 7-10 business days for above catalog quantities and multi-location imprints.

                                    FOB SC – Free 1-Day rush service is available. FOB CT – No rush service available.




                              HOW TO ORDER

                              A complete purchase order must include:
                                • Distributor must furnish a typed purchase order with company billing information, P.O. number, item number, item color, item quantity, imprint color, imprint location, art instructions, shipping instructions (ship to address[s], ship method, and shipping account # [if applicable]). (Note: handwritten orders are not accepted.)

                                • Clean and properly formatted artwork (Please see Art Requirements).

                                • Established account in good standing, credit approval or receipt of credit card information (Visa or Mastercard only).

                                • Orders and related artwork should be emailed together to orders@primeline.com

                                • Complete purchase order (including art) must be received before 3:30 p.m. EST for Prime Line/ Jetline to count for that day.

                                • Orders are processed by 2 different departments. Therefore, please include both art and order information in the body of the email with all submissions or resubmissions. We will not be held responsible.

                                • In-hands date must be clearly marked. A must-ship date is not accepted – only a clearly marked in-hands date is honored as an in-hands date. If you want your order to ship on a must-ship date you must include the corresponding in-hands date on the P.O.as well. If no in-hands date is clearly listed on the order, factory reserves the right to ship up to 5 working days from receipt of complete purchase order.

                                • Factory will not absorb upgraded freight costs when notified of pending event date after order has been placed. For un-established accounts, production begins upon credit approval and/or receipt of prepayment. Factory will NOT contact customer when in-hands date is not provided. Order acknowledgement will serve as notice of estimated ship date unless email address is not provided. Orders may be rescheduled up to two days after acknowledgment ship date.

                                  The absence of any of the above stated information will deem the order incomplete and will delay production time.



                                MORE PRODUCTION INFO, ORDER DETAILS & CHARGES:

                                Confirmation of Receipt: We generate an automated email reply once purchase order is received. This email is a generic receipt and does not constitute as order acknowledgement, but rather as receipt of P.O. You will receive an actual order acknowledgement within 24 hours of receipt of order unless email address is not provided (Rush order acknowledgements will be processed sooner).  If you do not receive an acknowledgement within 24 hours of submission (sooner for rush orders) please contact factory.

                                Acknowledgements: All orders are acknowledged via email. If no email address is provided then order is acknowledged via fax. Upon receipt of acknowledgement, please review all information carefully. If you do not receive an acknowledgement, or if there are any discrepancies, please contact customer service immediately.  Orders will be processed and billed as per information on order acknowledgement and are considered final.

                                Order Changes: Any changes made to orders after receipt of initial P.O. must be made in writing via email or fax. Each change will be billed at $5(X). All changes made the same day as order shipment will be billed at $20(X) per change. All changes made the same day as order shipment must be received before 3:30 p.m. EST. Note: We will make every attempt to apply changes on ship date but cannot guarantee that this will happen! This does not include factory data entry errors or increases to order quantity. All changes should be emailed to details@primeline.com We cannot make changes received after 3:30 p.m. EST to orders shipping that day. Please include ASI or customer number and purchase order number in the subject of your message and clearly mark all changes.

                                Paper Proof: $10(G). Produced within 48 hours from receipt of a complete purchase order.  Factory will not be held responsible for paper proof approvals that contain errors whether the error is that of the factory or the client. An approval means the Distributor is approving the product/paper proof. Proof approval is required before 3:30 p.m. EST the day before the order is scheduled to ship. Proof approvals for large quantity, multicolor, multi-location, 4-Color Process Heat Transfer, and Embroidery orders may be required several days in advance of the estimated ship date.

                                Flash Layer/Screen: $30(G) per location. Applies to silk screen printed orders of apparel items in dark colors (i.e. All colors other than white or light gray).

                                PMS Color Match: $40(G). Factory will make every effort to closely match any PMS color. An exact match cannot be guaranteed, especially on polyurethane stress relievers and items that are not white. PMS matching is only available for screen and pad print orders (see Embroidery). Neon colors cannot be guaranteed. Note: We reserve the right to print our stock "Reflex Blue" when orders do not specify "blue" and our stock "Emerald Green" when orders do not specify "green". No charge for PMS match for embroidery. PMS matching is NOT available for VibraTec, label or 4-color process heat transfer orders. Art for these imprint methods is CMYK process-printed using 4 individual colors (cyan, magenta, yellow, black) to achieve a singular/final result and lack the precision of the Pantone® matching system and color formula mixing process. Results may vary in final process printed art due to color of product, light, and variance in monitor resolution and machinery calibration. 

                                Less Than Minimum (LTM): $55(G) per order, all items except apparel which is $30(G). Absolute minimum is 1/2 the minimum catalog quantity. First column pricing applies. LTM is not available for rush orders. LTM is not available for orders of closeout items. LTM fees and first column pricing applies to all re-orders.

                                Not available for 4-color process heat transfer orders EXCEPT for Drinkware orders (where available) due to the 100 piece minimum order.
                                Due to the cost of order processing, we will not accept orders for less than $100(X) (excluding freight).

                                Blank Orders: Billed at End Quantity Pricing (EQP) less 10% for FOB CT items and End Quantity Pricing (EQP) less 5% for FOB SC items. Discount is not available for apparel orders or for orders of closeout items.

                                Repeat Orders: Please see Decoration Method & Charges for applicable fees. Please reference the most recent order number and date on your purchase order. Factory will hold information for the current year and one year previous. Please fax or email a copy of artwork with your re-order for verification. Factory will not be held responsible for errors caused by incorrect P.O. reference.

                                Over/Under Runs: Every effort is made to ship the exact quantity ordered; however due to the nature of the manufacturing process we reserve the right to ship 5% (2% on orders of 5,000 pieces or more) over or under the quantity ordered and invoice accordingly.

                                Exact Quantity: $30(G) per order. Assorted Colors: Minimum of 50 units per color may be ordered. Not available with Less Than Minimum orders.

                                Color/Copy Change: $35(G) per change.

                                Drop/Split Shipments: $10(G) per location after the first.

                                Handling Charges: $3.25(G) per box handling fee applies in addition to billed freight including orders shipping on a 3rd party account number.

                                Insurance: $3(X) per purchase order.

                                Self-Promo Policy:  30% Off EQP price and 50% off applicable setup and run charges for FOB CT items. 10% off EQP price and 50% off applicable setup and run charges for FOB SC items.

                                Subject to management approval. Discount not available for apparel items.

                                Cancellation Fee: $50(G) plus all work completed. Applies to all items except Embroidery.

                                Embroidery Cancellation Fee: $100(G) plus all work completed.



                                 

                                ARTWORK REQUIREMENTS:

                                View/download additional artwork preparation guidelines and suggestions.

                                Artwork should be submitted in vector format with all fonts converted to outlines. Please include any additional information which will help process art submissions quickly and accurately. Artwork must always include P.O. # in the subject of the email and contact information in the body of the email. Orders without correct P.O. # referenced will be rejected by the factory. We recommend submitting a mockup of the art on the item for comparison. Factory cannot be responsible for errors otherwise. Note: Artwork will be sized to maximum available imprint area unless otherwise specified on Purchase Order.

                                Acceptable File Size: Up to 5.0 MB in size

                                Acceptable Formats: Illustrator (CC or earlier), vector based AI, EPS or PDF files. Non-vectored Photoshop (CC and earlier, 300dpi at 100% size only) and TIFF (hi res, b/w only) files that are saved as 8-bit CMYK or grayscale can be used for VibraTec 4CP printing, Four-color process digital labels, heat transfers and other full color digital applications. Note: we do not accept either Word files or CorelDraw files for art submission.

                                QR Codes: Vectoring and ink bleed can slightly alter the QR Codes and therefore the factory cannot guarantee readability. Not recommended.

                                Art Charges: Should your art require improvements that require a charge, you will be contacted with an estimate before any work is done. Art charges are billed at $50(X) per hour. $15(X) minimum billed. 

                                Submission: To avoid delays, please submit the art with the purchase order at orders@primeline.com. If the art and the order are not being submitted together, send art to art@primeline.com



                                 

                                COLORS – INKS & THREAD

                                All standard inks are Prop 65 compliant.

                                Standard PMS Colors available at no extra charge. AVAILABLE IN COATED INK ONLY (FOB CT). PMS matches are not guaranteed on non-white items and stress relievers. Matches are not available on Digital Labels or VibraTec imprints. Colors shown here are only for your reference. Actual PMS colors will vary from the catalog representations. PMS matches are indicative of how they appear on a white substrate and will change depending on the color of the item. The appearance of each ink color will vary based on item material and color, and are not guaranteed an exact match.

                                FOB CT PMS COLORS FOB SC PMS COLORS FOB SC THREAD COLORS
                                Download PDF



                                 

                                SAMPLE POLICY

                                Spec Sample Product Proof: Spec samples are printed samples that include customer provided logo imprinted on the item, with a specified decoration method and location. Plus the cost of the item and shipping charges. Production order will incur standard setup charges.

                                  • $40(G) per color/location
                                  • $30 each per additional color/position
                                  • $25 per color/position pens
                                  • Catalog end quantity pricing (EQP) for cost of the product.
                                  • Setup and run charges apply.
                                  • Service fees such as PMS matching fee will be billed where applicable.
                                  • Produced in 5 business days after written proof approval, or 3 days when proof is waived.
                                  • Shipped via UPS Next Day Air service unless otherwise specified.
                                  • Customer is responsible for freight unless 3rd party account is supplied at time of request.
                                  • Total responsibility for imprint and design lies with buyer/customer when a product or paper/fax proof is waived.
                                  • Not available for rush orders.
                                  • Not available for 4-color process heat transfer orders EXCEPT for Drinkware orders (where available) due to the 100 piece minimum order.

                                Canada – Spec Sample Product Proof
                                  • The unit price of the item at EQP
                                  • Applicable setup charges
                                  • Freight charges (FOB Toronto) Spec samples are not available for 4-color process heat transfer. These items are non-returnable.
                                  • For spec samples, contact: cdncustomerservice@primeline.com


                                  Random Samples: All random samples feature assorted imprints. Factory cannot promise specific imprint colors. Un-imprinted (blank) pieces may be substituted when printed product is unavailable. Samples are billed at catalog end quantity pricing (EQP). Items with a total sample order cost of less than $10net and distributor provides a UPS or FedEx account number for freight, order will be processed and shipped at no charge. If total cost of sample order is $10net or greater, distributor will be charged EQP pricing for the samples plus freight, unless UPS or FedEx account number is provided for freight costs. Note: due to the custom nature of Source Abroad® orders, samples may not be available. Submit sample requests via email to samples@primeline.com for FOB CT&FOB SC items.
                                  • Sample requests received before 3:00 p.m. EST are shipped the same day.
                                  • Sample orders received after 3:00 p.m. EST are shipped the following business day.
                                  • Sample requests cannot be taken over the phone.
                                  • If we are unable to fulfill your request you will be notified within 24 hours.
                                  • All samples are subject to stock availability.
                                  • All sample requests must have established account in good standing.
                                  • Un-established accounts with sample requests greater than $10net or who have not provided a UPS or FedEx account number are subject to delays.
                                  • All sample requests shipping outside of the U.S. and Canada must ship on a third party account.
                                  • Sample orders are subject to delay if third party shipping account is not provided at the time of the initial request.
                                  • Samples are not available for return to factory.
                                  • No memo billing please. Please note: we cannot ship to P.O. boxes.
                                  • We ship UPS and FedEx. We cannot accommodate DHL orders, direct or third party, at this time.

                                Random Sample Orders for CANADA A sample order that exceeds $20 CDN will be billed at EQP net pricing plus shipping, based on the most economical shipping method. All samples feature a random imprint or are blank, based on availability. A sample order totaling less than $20 CDN EQP net is free, simply provide a third-party shipper number (UPS, FED EX).
                                If you have an issue with a sample, please contact cdnsamples@primeline.com for resolution.




                                 

                                DIRECT IMPORT & CUSTOM SOURCING:

                                Please contact Prime Line's® SourceAbroad® team for assistance with all large quantity quotes, custom color quotes and custom product manufacturing. Production time varies between 90-120 days after proof approval. Please customsourcing@primeline.com for details. Link to: Source Abroad




                                 

                                TERMS & CONDITIONS:

                                Terms: Net 30 days for customers with established accounts in good standing and for new customers only upon approval of credit references and completion of credit application. Order production does not begin until credit terms have been established, or prepayment is received.

                                A copy of resale certificate and tax I.D. number must be received in order to process any order. As a convenience, factory accepts Visa and MasterCard as payment. Credit card info can only be submitted directly to the accounting department. Bounced checks or stop payments must be replaced with a certified check for the total amount of the bounced check plus $35(X) fee.

                                Prime Line®/Jetline cannot be held liable for delays in delivery or product availability due to customs, shipping or natural disasters.

                                Complaints and Returns: All complaints must be made within 30 days of shipment. Customers are required to inspect merchandise upon receipt of goods regardless of the use date of the order. Please contact factory for authorization for all returns. No return will be accepted without prior authorization from the factory and must include return authorization number provided by factory at time of return approval. No credits or discounts will be issued for merchandise unavailable for return to factory.
                                For damaged packages, see Shipping  section.
                                Un-imprinted (Blank) goods can be returned only if in good condition.
                                20% restocking fee, with a minimum charge of $50(X) applies.

                                Insertions & Fulfillment: Insertion and fulfillment is available. Please contact customer service for details and charges.

                                Rush production is not available for any order with optional insertion or fulfillment of any kind. Standard production time for orders with insertion or fulfillment is approximately 5 business days for catalog quantities only (max. 2,600 pieces), one-color/location imprints. Production time for orders with optional insertion or fulfillment with above catalog quantities, multicolor and multi-location imprints must be quoted by the factory on a case by case basis.

                                Union Label: Not available. We proudly sells many products made in the USA, as marked throughout the catalog and website.

                                Substitutions: We reserve the right to substitute products of comparable style and price for those shown in this catalog, due to unavoidable manufacturers' changes throughout the year. Product features and specifications are subject to change without notice.

                                Trademark Notice: The artwork, photographs, designs, and trademarks imprinted on the products displayed herein are reproduced only as examples of the type and quality of imprinted product available. They are not intended to represent that the products are either endorsed by, or produced for the owners of the artwork, photograph, design or trademark.

                                All prices are subject to change without notice. 




                                 

                                SHIPPING

                                Unless otherwise specified, factory ships via United Parcel Service (UPS). A handling charge of $3.25(G) per carton will be added to total freight including orders shipping on a 3rd party account #. An insurance fee of $3(X) is applied to every order. Shipping weights listed in catalog are approximate and do not factor in the box dimensions.

                                Carton dimensions and weights are provided for freight ESTIMATES only, and are not intended for, nor to be used to
                                determine, piece counts.
                                Due to fluctuations of the fuel surcharge and freight reclassifications, we cannot be held responsible for the difference between estimated freight charges and actual freight charges.

                                We ship via UPS and FedEx. Shipments via DHL are not available at this time. Note: every effort is made to ship FedEx when requested, but due to early pickup there will be times when we need to default to UPS and bill freight.

                                Prime Express: (FOB CT) Prime Express is a program under which we will ship orders to locations west of the Mississippi (zones requiring four or five days for Ground delivery) using FedEx Express Saver (3-Day) service, while charging distributors only the Ground shipping rate. Prime Express must be clearly noted on your purchase order.

                                3-Day Upgrade Service: (FOB SC) We proudly offer free 3-day shipping upgrade to all orders with standard ground shipping of 4 days transit or greater within in the continental U.S. only. This means we will automatically upgrade ship method of qualified orders from ground to 3-day transit at no additional cost (i.e. order will be billed at ground rates) when applicable terms are met. Please refer to the map below or contact customer service to confirm transit time. Available for catalog quantities ONLY. Applies to all items including sales, specials and closeouts with the exception of spec samples and random samples. Order must ship via UPS on our factory account (not available via FedEx or for orders shipping via 3rd party accounts). No change to the normal order submission process. Normal handling fees of $3.25(G) per carton and insurance fees of $3(X) per order apply. Standard drop shipment fees are charged per location after the first (where applicable).

                                Common Carriers: Carriers that service factory daily are UPS and FedEx. Factory does not ship via DHL or TNT. USPS services are only available for standard production orders. Factory is unable to ship on USPS third party account #s. Customers will be billed the USPS rate plus applicable handling charges per box. Factory is unable to guarantee in-hands dates for orders that ship via USPS. Factory is unable to ship rush orders via USPS.

                                Truck Shipments: Orders may ship LTL freight upon request, and can be arranged by the factory. A palletization charge of $10(G) applies per pallet in addition to any package handling charges. The factory will schedule all truck shipments. Freight will be billed separately for truck shipments unless shipping freight collect or third party.

                                Third Party Shipping Accounts: $3(G) per carton processing and handling fee applies to each ship-to location per order using a 3rd party account number or billing freight collect.

                                International Shipping: All international shipments must be billed on a third party shipping account number provided by the customer and must ship via UPS or FedEx. All charges, including duties&taxes, as well as incorrect address and residential delivery charges unpaid by recipient, will be billed net to distributor plus an administration fee of $25(X). A fee of $50(G) applies for export documentation. Export documentation fees do not apply to shipments sent via UPS or FedEx.

                                C.O.D. Shipments: Not available.

                                HAZMAT/Shipping Restricted Materials: Additional fees and declarations apply to air shipments of restricted materials only. As a HAZMAT-certified business, Prime Line is legally authorized to ship products that fall in the restricted category (e.g. alcohol-based sanitizers, etc.) via ground and air throughout the U.S. and Canada, and select international destinations (Note: restrictions differ by country where available, please inquire). A fee of $30(X) per box applies to all ground shipments within the lower 48 states. A fee of $42.50(X) per box applies to all air shipments within the lower 48 states. Additional fees apply per box for shipments to all other destinations (including Alaska, Hawaii, Canada, Mexico, Europe, etc.), and must be quoted by ship method and destination for each order where available.

                                All charge backs by carriers for duties, incorrect address or residential delivery will be billed net, plus a $25(X) administration fee.

                                We will make every attempt to ship your order in a timely manner and via the method requested to meet your event date. However, once your order has shipped, we are not responsible for delivery delays or missed events caused by the freight carriers or Acts of God. Acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, application of security regulations imposed by a government or otherwise applicable to the shipment, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond the carrier's control, disruption or failure of communication and information systems, disruption or failure of utilities, or any circumstances beyond the carrier's control. Factory cannot be held responsible for damages occurring en route. Each shipment from factory is insured for full purchase order price. In the event of lost or damaged shipments, please notify factory immediately. Factory will file claims promptly on your behalf. No merchandise may be credited or reprinted prior to settlement of outstanding claims with carrier.
                                Pricing: Effective from 01/1/18 - 12/31/18 and subject to change without notice. Please visit our website at primeline.com for up-to-date and accurate pricing. Note: EQP pricing does not apply to apparel items.
                                FOB CT transit mapFOB SC ups transit map
                                 
                                FOB Canada (Toronto - L5T2W8): Gets you door-to-door service without any added charges. Billing is in Canadian dollars with all applicable duties, fees and customs clearance included. Pricing does not include taxes or freight charges from Canadian port of entry, which will be invoiced on separate lines. Bill-To and Ship-To must be Canadian addresses. Daily shipments via UPS GROUND only (other carriers, air service, and order pickup not available through this program). Third-party billing not available. Please verify shipping schedule and transit time for your order with the factory. Certain limitations apply. FOB Toronto pricing is not available for orders shipping to the Northwest Territories (NT), Nunavut (NU) or Yukon (YT) provinces. Please link to: CANADA for more details.




                                 

                                PRODUCT SAFETY & COMPLIANCE:

                                Quality Certification Alliance (QCA):Prime Line® has shown its continued dedication to product safety and compliance by successfully completing a program through the Quality Certification Alliance (QCA) in 2009 along with its subsequent annual factory audits. The accreditation emphasizes Prime Line's mission to provide safe, quality, social compliant and environmentally conscientious merchandise to the market. Prime Line is a founding member of the QCA and only a handful of suppliers have met these qualifications since QCA was founded in July 2008. Prime Line will continue to learn and improve on best practices so that its customers will always have an exceptional experience with their orders.

                                Note: As part of the QCA process Prime Line products now include tracking data in discreet positions as part of the compliance and safety process. Prime Line will NOT accept returns for complaints related to tracking found on product. We encourage you to order samples for your client to review in advance of placing orders.

                                Consumer Product Safety Improvement Act (CPSIA): In compliance with CPSIA, all products primarily intended for children under age 12 will include tracking numbers. Testing and all documentation for these products may be requested from the factory. Prime Line® does not intend for any items to be used as children's products or toys, but rather as advertising specialty items only.

                                Note: In accordance with section 14(a)(5) of the Consumer Product Safety Act,15 U.S.C. §2063(a)(5) (CPSA), all youth apparel sold by Prime Line has been lab tested, has a certificate of conformity, and and CPSIA compliant tracking number. In addition, each imprinted youth garment sold by Prime Line® will be imprinted with a permanent tracking number using CPSC approved ink. The required fee to apply this CPSIA compliant tracking label is $0.35(G) per piece. 

                                The tracking label will be applied to the inside back hem of each youth shirt in one color and will contain our compliance phone number and the sales order number both printed in a 12 pt font. Our compliance number: 877-230-4986, is an unbranded number created solely for this purpose. The phone number cannot be replaced with the distributor or end-users phone number. Light color shirts will be printed in a dark color ink, dark color shirts will be printed in a light color ink. 

                                As a reminder, the purpose of this law is to provide consumers with the source of each product with the goal of improving the safety of each product. Please visit the Consumer Product Safety Commission for more information.

                                California Proposition 65 (Prop 65): Prime Line's products meet all applicable federal safety requirements as enforced by the FDA, CPSC, and FCC. Products shipping to California are also subject to Proposition 65. Prop 65 requires consumer product warnings for products shipped to California that expose the consumers in California to a list of published carcinogens or reproductive toxins unless such chemicals are present below established Safe Harbor Levels or are present in concentrations that pose no harm. Prime Line®'s inks used to decorate in the USA have been tested and do not contain chemicals at concentrations that would require a Prop 65 warning. Safe Harbor Level limits have not been fully established for all materials used in Prime Line's products, but we may be able to offer, upon request, 3rd party testing for specific chemicals in specific products. Additionally, customers may request that Prop 65 warning label be applied to their products prior to shipment for a fee of $0.04(X) per piece. This warning label will ensure compliance with Prop 65 regulatory requirements. Prop 65 Warning label reads: WARNING: This product may contain chemicals known to the state of California to cause cancer, birth defects, or other reproductive harm.