General Information

 
General Info
 

CATALOG INFORMATION

  • Catalogs and other printed material are to be used as a reference only and reflect the best information available at date of publication. All prices, terms & conditions are subject to change without notice. Please refer to primeline.com for the most up-to-date and accurate information.

  • Catalogs may be ordered from Samples@primeline.com at no charge. A shipper # is required for 4 or more catalogs. Imprinted Catalogs with distributor information/logo imprinted on the cover are available with a one-color/black imprint with a specified size for each catalog; these requests may only be entered as a standard order for printing and processing.


PRODUCTION TIME

  • Standard production time for in-stock items catalog quantities only; one-color/location imprints (unless otherwise noted) is approximately 3-7 business days depending on the imprint method chosen. Standard production time for above catalog quantities, multicolor/multi-location imprints (unless otherwise noted) is approximately 7-10 business days. Production time begins after receipt of complete P.O., viable art (Art Requirements below) and paper proof approval (where applicable) and must be an established account in good standing or have confirmation of receipt of payment.

    Note: Payment received the same day as scheduled ship date may be subject to shipping on the next business day.

    Hours of operation:
    Prime Line (Bridgeport, CT) 8:30 a.m.– 6:30 p.m., EST, Mon-Fri
    Jetline (Gaffney, SC) 8:30 a.m.– 6:00p.m., EST, Mon-Fri.

 

**RUSH SERVICE

 
  • FREE 1-DAY (24 hour) RUSH SERVICE is available for most in-stock items.(Identified with the individual item details)
  •  APPAREL 1-DAY (24 hour) RUSH SERVICE is available for most  with an upcharge of 15% (to the unit cost).
  •  FREE 3-DAY RUSH SERVICE is available for items with select processes
    and location (FOB CT vs. FOB SC).
    (Identified with the individual item details)
  • No Rush Service is available for Embroidery, 4-Color Process Heat Transfer
  • No Rush Service is available for most Kits/Combos/Bundlez™/Leeman™ Gift Sets
 

RUSH SERVICE CONDITIONS:

  • 24-Hour or 3-DAY (determined by the individual item)
  • Catalog quantities only (max. 2,600 pieces); Some items may have quantity restrictions.
  • Exception: Ceramics rush orders for ceramics are limited to 288 pieces or less.
  • Exception: Plush rush orders are limited to 300 pieces or less
  • Exception: Apparel and Headwear (quantity limit is based on daily capacity). We recommend logging into primeline.com to check live inventory prior to submitting your rush order.
  • 24-Hour Rush: One-color/location imprints only; Silk Screen, Pad Print, and Digital Label orders.
  • 3-Day Rush Service: Deboss or Heat Transfer (FOB CT). Valid only for the standard number of imprint colors/positions included for each item (FOB CT)
  • Note: Non-camera-ready artwork submitted for 1-day rush service that needs to be re-created will require additional time.
 

RUSH SERVICE REQUIREMENTS:

  • Complete rush orders (P.O. and artwork) must be submitted together to orders@primeline.com
  • All communication, including P.O. and artwork must include purchase order #.
    ALL order info must be noted on the purchase order itself and not in the email communication.
  • Orders must be CLEARLY MARKED 1-Day Rush and must include in-hands date. Failure to mark the order as RUSH will cause a delay in order shipping. Failure to mark an in-hands date will delay orders to run on a 3-day production and ship schedule.
  • Orders must be CLEARLY MARKED with item number, item color, quantity, imprint color, imprint location, art instructions and shipping instructions. Failure to provide required info deems P.O. incomplete and will delay production.
  • Complete order must be received before 3:00 p.m. EST FOB SC and before 4:00 p.m. EST FOB CT to ship on the next business day.
  • NOTE: Complete order includes all changes made by the cut off time and are not guaranteed.
  • Art must be submitted in vector format to size.
  • Art re-creates are not available for rush orders.
  • No multicolor (with the exception of VibraTecSM) and multi-position orders accepted.
  • No Less Than Minimum (LTM) orders accepted for rush service.
  • Only Laser Engrave, Label, VibraTecSM, Silk Screen and Pad Print orders are available for rush service (FOB SC – max. 2,600 pieces; FOB CT max. 3rd column quantity; some exceptions may apply). (No rush service available for Embroidery or 4-Color Process Heat Transfer orders).
  • No paper proofs available for rush service orders.
  • Orders must have established account in good standing.
    Note: Credit approval will delay production; therefore, we require ALL NEW ACCOUNTS  to pre-pay all rush orders (Visa, MasterCard, American Express and Discover) unless credit is established and approved in advance.
  • Maximum of 3 spilt shipments permitted for rush service orders.
  • Rush service order must ship via UPS. If shipping method is not clearly specified, factory is authorized to ship via air to meet listed in - hands date.
  • USPS shipping not available on rush service orders.
  • Note: Non-camera-ready artwork submitted for 1-day rush service that needs to be re-created will require additional time. Orders not specifying method of shipment will be shipped by ground service. If a faster method is required, air freight must be authorized.

 

SAME DAY RUSH SERVICE

  • Please add 25% to the unit cost.
    Available for any 24-Hour Rush item.
  • Please contact factory prior to placing order to ensure sufficient inventory and production capacity. Same day rush available on most in-stock items; catalog quantities only (max. 500 pieces FOB CT; max. 2,600 pieces FOB SC); one-color/location imprints only; Silk Screen, Pad Print, and Digital Label only. Laser Engrave: Same Day Rush available FOB SC only.
  • Exception: Rush orders for ceramics are limited to 288 pieces or less.
 

SAME DAY RUSH SERVICE REQUIREMENTS:

  • Subject to approval, complete same day rush orders (P.O. and artwork) should be submitted together to orders@primeline.com, before 12:00 p.m. EST
  • Orders must be CLEARLY MARKED Same-Day Rush. Failure to mark the order as SAME DAY RUSH will cause a delay in order shipping. Same Day Rush Charges apply; please inquire.
  • Orders must be CLEARLY MARKED with item number, item color, quantity, imprint color, imprint location, art instructions, and shipping instructions. Failure to provide required info deems P.O. incomplete and will cause a delay in production.
  • No Less Than Minimum (LTM) orders accepted.
  • No paper proofs available.
  • Art re-creates are not available for rush orders.
  • Orders must have established account in good standing. Note: Credit approval will delay production; therefore, we require ALL new accounts to pre-pay all rush orders (Visa, MasterCard, American Express and Discover) unless credit is established and approved in advance.
  • Order must ship via UPS. If shipping method is not clearly specified, factory is authorized to ship via air to meet listed in‑hands date.
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DECORATION METHODS & CHARGES:

 

APPAREL - SILK SCREEN

  • Setup Charges:$30(G) per color/location.
  • Apparel Flash Layer/Screen:$30(G) per location. Applies to silkscreen orders of apparel items in colors (excludes white and sport gray.)
  • Additional Color/Location Run Charges - Apparel:$0.35(G) per piece, per color, per location
  • Repeat Orders Charges:$25(G) re-order setup fee per color/location, plus applicable charges from catalog for all items.
  • Production Time:Approximately 3-5 business days for catalog quantities only; one imprint location.
    Approximately 5-7 business days for apparel orders of non-stock colors and sizes,
    catalog quantities only; one color/location imprints.
    Approximately 7-10 business days for above catalog quantities and multi-location imprints.
  • 1-Day rush service is available; with an upcharge of 15% (to the unit cost).
    Please see Rush Order Conditions and Requirements for details.
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DEBOSS

  • Setup Charges:$80(G) per location
  • Jumbo Deboss Setup Charges: $100(G) per location
  • Additional Location Run Charges:$1.25(G) per piece, per location.

  • Repeat Orders Charges:
    • $40(G) re-order Setup fee Deboss per location plus applicable charges from catalog;
    • $50(G) re-order Setup fee Jumbo Deboss per location plus applicable charges from catalog.

     
  • Personalization:
    • Deboss: Up to 3 initials. $6.00(G) each personalization.
      • Specify font from the following styles: Holland, Queens or Scripto.
      FONT STYLES FOR PERSONALIZATION

  • Production Time:
    • FOB CT: Approximately 5-7 business days; catalog quantities only; one imprint location.
    • Approximately 7-10 business days for above catalog quantities and multi-location imprints.

    • Free 3-Day rush service is available.

    • Personalization – no rush service available.

    • Please see Rush Order Conditions for details.

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EMBROIDERY

  • View Thread Colors
  • Setup/Digitizing Charges:
    • $75(G) per location, up to 7,500 stitches in 7 thread colors. 7 colors are included, up to 13 are available (add’l fees apply)

  • Digitizing Charges (Add’l Stitches):
    • $15(G) per each additional 1,000 stitches (over 7500), per location.
  • Run Charges:
    • $1.95(G) per piece, per location, including the first*, up to 7,500 stitches in 7 thread colors (*except select blankets, apparel and headwear items which include first location, where noted up to 7500 stitches).

  • Run Charges (Add’l Stitches):
    • $0.30(G) per piece per location, per each additional 1,000 stitches (over 7500).

  • Run Charges (Add’l Thread Colors):
    • $0.30(G) per piece per location per each additional thread color (over 7), per 1,000 stitches (over 7500).

    • *Note: Embroidery orders will incur a run charge for the first imprint location,* as well as each additional imprint location, (*except blankets and headwear which include first location, up to 7500 stitches).

  • Tape Edit Charge:
    • $15(G)

  • Customer Supplied Tape:
    • No Charge, must include thread colors and sequence. If tape requires sizing and adjustment to fit Primeline’s imprint requirements a tape edit fee will apply. Note: run charges for add’l stitches and colors (over 7500 stitches and over 7 colors) apply.

  • PMS Match/Non Stock Thread Colors:
    • No charge, all standard Madeira colors, close not exact guaranteed (adds 3-5 business days to production time).

  • Personalization (embroidery):
    • Not available.

  • Metallic Thread:
    • Not available.

  • 3D or Puff Embroidery:
    • Not available.

  • Thread Color Change Charge:
    • $35(G)

  • Embroidery Format:
    • Tajima DST or EMB (color sequencing).

  • Embroidery Cancellation fee:
    • $100(G) per order, plus factory will bill for all work completed at time of cancellation.

  • Sew Out:
    • $15(G) per swatch.

  • Copy of Embroidery Disk:
    • 1st No charge; $15(G) each additional (available via email only).

  • Repeat Orders Charges:
    • No charge.

    • Note: If changes are made tape edit fees will apply. Please reference the most recent order number and date on your purchase order. Please fax or email a copy of artwork with your re-order for verification. Factory will not be held responsible for errors caused by incorrect PO reference.

  • Production Time:
    • Approximately 7-10 business days for catalog quantities only; one imprint location.
    • FOB SC: Approximately 3-5 business days for up to 1008 pieces, up to 7,500 stitches per piece, one imprint location only
    • Note: Orders of over 7,500 stitches and orders of greater than 1008 pieces must be quited by the factory based on capacity.

  • No rush service available
    • Production time begins after receipt of complete P.O., viable art and paper proof approval (where applicable)


 

FOUR-COLOR PROCESS DIGITAL LABEL

  • Setup Charges:
    • $55(G) per location.

  • Additional Location Run Charges:
    • $0.55(G) per piece, per location.

  • Repeat Orders Charges:
    • $25(G) re-order Setup fee per location plus applicable charges from catalog.

  • Production Time:
    • Approximately 3-5 business days; catalog quantities only; one imprint location.
    • Approximately 7-10 business days for above catalog quantities and multi-location imprints.

    • Free 1-Day rush service is available.
    • Please see Rush Order Conditions for details.

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FOUR-COLOR PROCESS HEAT TRANSFER

  • Setup Charges:
    • $55(G) per location.
  • Run Charges:
    • $0.95(G) per piece, per location.

  • Repeat Orders Charges:
    • $25(G) re-order Setup fee per location plus applicable charges from catalog.

  • Please Note: 4-color process heat transfer orders must be ordered in quantities of 100 pieces per design (min. order of 100 pcs. )
  • EXCEPT for Drinkware orders (where available).

  • Note: PMS matching is NOT available for 4 color process heat transfer orders.

  • Note: Pre Production Samples are not currently available for 4 color process heat transfer orders
  • EXCEPT for Drinkware orders (where available) due to the 100 piece minimum order.

  • Production Time:
    • Approximately 7-10 business days for catalog quantities only; one imprint location.
    • Approximately 10-12 business days for above catalog quantities and multi-location imprints.
    • A proof requires an additional 3 business days over the 7-10 business day standard production time
    • No rush service available

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KITS/COMBOS/GIFT  SETS/BUNDLEZ™

  • Setup Charges:
    • $85(G) per color/location – FOB CT;
    • $105(G) per color/location – Leeman Gift Sets/Combos – FOB CT;
    • $50(G) per color/location – FOB SC
    • *Some exceptions may apply, note details with individual item descriptions.

  • Additional Location Run Charges:
    • $0.55(G) per piece, per color/location Combos/Kits/Bundlez.
    • $1.25(G) per piece, per location Leeman™ Gift Sets.

  • Repeat Orders Charges:
    • $45(G) Kits/Combos/Bundlez™ re-order Setup fee per location plus applicable charges from catalog.
    • $55(G) Sets – Leeman™ Gifts re-order Setup fee per location plus applicable charges from catalog.

  • Production Time:
    • Approximately 5-7 business days; catalog quantities only; one imprint location.
    • Approximately 7-10 business days for above catalog quantities and multi-location imprints.

    • No rush service is available on Sets/Combos/Kits/Bundlez™.

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LASER ENGRAVING

  • Setup Charges:
    • 55(G) per location

  • Additional Location Run Charges:
    • $0.55(G) per piece, per location.

  • Repeat Orders Charges:
    • $40(G) re-order Setup fee per location plus applicable charges from catalog.
    • Note: Oxidation and personalization are not available at this time.

  • Production Time:
    • FOB SC: Approximately 3-5 business days;
    • FOB CT: Approximately 5-7 business days for catalog quantities only; one imprint location.

    • FOB CT: Approximately 5-7 business days;
    • FOB SC: Approximately 7-10 business days for above catalog quantities and multi-location imprints.

    • Free 1-Day rush service is available.
    • Please see Rush Order Conditions for details.

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LUSTREDOME EPOXY

  • Setup Charges:
    • $55(G) per location

  • Additional Location Run Charges:
    • $0.55(G) per piece, per location.

  • Repeat Orders Charges:
    • $25(G) re-order Setup fee per location plus applicable charges from catalog.

  • Production Time:
    • Approximately 5-7 business days for catalog quantities only; one imprint location.
    • Approximately 7-10 business days for above catalog quantities and multi-location imprints.

    • No rush service is available.

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PAD PRINT

  • Setup Charges:
    • $55(G) per color/location.
    • $30(G) per location.

  • Additional Color/Location Run Charges - Bags: $0.65(G) per piece, per color, per location
  • Additional Color/Location Run Charges - Drinkware: $0.45(G) per piece, per color, per location
  • Additional Color/Location Run Charges – Pens (silk screen only): $0.25(G) per piece, per color, per location
  • Additional Color/Location Run Charges - All other Items, based on EQP Price as follows:
    • Items under $2.50 (C) at EQP - $0.35(G)
    • Items $2.50 to $4.99 (C) at EQP - $0.45(G)
    • Items $5 to $9.99 (C) at EQP - $0.55(G)
    • Items $10 (C) or greater at EQP - $0.65(G)

  • Repeat Orders Charges:
    • $25(G) re-order setup fee per color/location, except silk screened pens which are $20(G), plus applicable charges from catalog for all items.

  • Production Time:
    • Approximately 3-5 business days for catalog quantities only; one imprint location.
    • Approximately 5-7 business days for apparel orders of non-stock colors and sizes, catalog quantities only; one color/location imprints.
    • Approximately 7-10 business days for above catalog quantities and multi-location imprints.

    • Free 1-Day rush service is available.
    • Please see Rush Order Conditions for details.

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SILK SCREEN (non-apparel items)

  • Setup Charges:
    • $55(G) per color/location; $25(G) per color/location for pens (writing instruments).

  • Additional Color/Location Run Charges - Bags: $0.65(G) per piece, per color, per location
  • Additional Color/Location Run Charges - Drinkware: $0.45(G) per piece, per color, per location
  • Additional Color/Location Run Charges - Pens (silk screen only): $0.25(G) per piece, per color, per ocation
  • Additional Color/Location Run Charges - All other Items, based on EQP Price as follows:
    • Items under $2.50 C at EQP - $0.35(G)
    • Items $2.50 to $4.99 C at EQP - $0.45(G)
    • Items $5 to $9.99  C at EQP - $0.55(G)
    • Items $10  C or greater at EQP - $0.65(G)

  • Repeat Orders Charges:
  • $25(G) re-order setup fee per color/location, except silk screened pens which are $20(G), plus applicable charges from catalog for all items.

  • Production Time:
    • Approximately 3-5 business days for catalog quantities only; one imprint location.
    • Approximately 7-10 business days for above catalog quantities and multi-location imprints.

    • Free 1-Day rush service is available.
    • Please see Rush Order Conditions for details.

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VIBRATECSM 4CP

  • Setup Charges:
    • $55(G) per location.

  • Run Charges:
    • $0.55(G) per piece, per location.
    • Please Note: Vibratec orders will incur a run charge for the first imprint location, as well as each additional imprint location

    • Please Note: Metallic and Neon inks are not available for Vibratec orders.
      Note: PMS matching is NOT available for Vibratec orders.

  • Repeat Orders Charges:
    • $25(G) re-order Setup fee per location plus applicable charges from catalog.

  • Production Time:
    • Approximately 5-7 business days for catalog quantities only; one imprint location.
    • Approximately 7-10 business days for above catalog quantities and multi-location imprints.

    • Rush Order Conditions for details.

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HOW TO ORDER

  • A complete purchase order must include:
  • Distributor must furnish a typed purchase order with company billing information, P.O. number, item number, item color, item quantity, imprint color, imprint location, art instructions, shipping instructions (ship to address[s], ship method, and shipping account # [if applicable]). (Note: handwritten orders are not accepted.)

  • Clean and properly formatted artwork (Please see Art Requirements).
  • Established account in good standing, credit approval or receipt of credit card information ((Visa, Mastercard, American Express and Discover).

  • Orders and related artwork should be emailed together to orders@primeline.com

  • Complete purchase order (including art) for Standard Production must be received before 3:30 p.m. EST for Prime Line/ Jetline to count for that day.

  • Orders are processed by 2 different departments. Therefore, please include both art and order information in the body of the email with all submissions or resubmissions. We will not be held responsible.

  • In-hands date must be clearly marked. A must- ship date is not accepted – only a clearly marked in- hands date is honored as an in-hands date. If you want your order to ship on a must-ship date you must include the corresponding in-hands date on the P.O.as well. If no in-hands date is clearly listed on the order, factory reserves the right to ship up to 5 working days from receipt of complete purchase order.

  • Factory will not absorb upgraded freight costs when notified of pending event date after order has been placed. For un-established accounts, production begins upon credit approval and/or receipt of prepayment. Factory will NOT contact customer when in-hands date is not provided. Order acknowledgement will serve as notice of estimated ship date unless email address is not provided. Orders may be rescheduled up to two days after acknowledgment ship date.

  • The absence of any of the above stated information will deem the order incomplete and will delay production  time.

  • Acknowledgements: All orders are acknowledged via email. If no email address is provided then order is acknowledged via fax. Upon receipt of acknowledgement, please review all information carefully. If you do not receive an acknowledgement, or if there are any discrepancies, please contact customer service immediately. Orders will be processed and billed as per information on order acknowledgement and are considered final.
  • Confirmation of Receipt: We generate an automated email reply once purchase order is received. This email is a generic receipt and does not constitute as order acknowledgement, but rather as receipt of P.O. You will receive an actual order acknowledgement within 24 hours of receipt of order unless email address is not provided (Rush order acknowledgements will be processed sooner). 

    If you do not receive an acknowledgement within 24 hours of submission (sooner for rush orders) please contact factory.

  • Order Changes: Any changes made to orders after receipt of initial P.O. must be made in writing via email or fax. Each change will be billed at $5(X). All changes made the same day as order shipment will be billed at $20(X) per change. All changes made the same day as order shipment must be received before3:30 p.m. EST.

    Note: We will make every attempt to apply changes on ship date but cannot guarantee that this will happen! This does not include factory data entry errors or increases to order quantity. All changes should be emailed to details@primeline.com We cannot make changes received after 3:30 p.m. EST to orders shipping that day. Please include ASI or customer number and purchase order number in the subject of your message and clearly mark all changes.
  • Paper Proof: $10(G). Produced within 48 hours from receipt of a complete purchase order. Factory will not be held responsible for paper proof approvals that contain errors whether the error is that of the factory or the client. An approval means the Distributor is approving the product/paper proof. Proof approval is required before 3:30 p.m. EST the day before the order is scheduled to ship. Proof approvals for large quantity, multicolor, multi-location, 4-Color Process Heat Transfer, and Embroidery orders may be required several days in advance of the estimated ship date.

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MORE PRODUCTION INFO & ADDITIONAL CHARGES:

  • 4CP Custom Packaging: Custom boxes and sleeves setup: $100(G) which includes the packaging and imprint; excludes spinners which have individual item numbers and the 4CP packaging is included.

  • Blank Orders:  Billed at End Quantity Pricing (EQP) less 10% for FOB CT items and End Quantity Pricing (EQP) less 5% for FOB SC items. Discount is not available for apparel orders or for orders of closeout items.

  • Cancellation Fee:  $50(G) plus all work completed. Applies to all items except Embroidery.

  • Embroidery Cancellation Fee:  $100(G) plus all work completed.

  • Color/Copy Change:  $35(G) per change.

  • Drop/Split Shipments:  $10(G) per location after the first.

  • Exact Quantity:  $30(G) per order. Assorted Colors: Minimum of 50 units per color may be ordered. Not available with Less Than Minimum orders.

  • Flash Layer/Screen:  $30(G) per location. Applies to silk screen printed orders of apparel items in dark colors (i.e. All colors other than white or light gray).

  • Handling Charges:  $4.50(X) per carton fee applies in addition to billed freight including orders shipping on a 3rd party account number.

  • Imprinted Catalogs: Orders for catalogs with distributor information/logo imprinted on the cover are available with a one-color/black imprint with a specified size for each catalog. Cost is $1.00 net each with a $20.00 net setup fee. Must include a shipper # and these requests may only be entered as a standard order for printing and processing.

  • Insurance:  $3.00(X) per purchase order.

  • Less Than Minimum (LTM):  $55(G) per order, all items except apparel which is $30(G). Absolute minimum is 1/2 the minimum catalog quantity. First column pricing applies. LTM is not available for rush orders. LTM is not available for orders of closeout items. LTM fees and first column pricing applies to all re-orders.

    Not available for 4-color process heat transfer orders EXCEPT for Drinkware orders (where available) due to the 100 piece minimum order.

    Due to the cost of order processing, we will not accept orders for less than $100(X) (excluding  reight).

  • Over/Under Runs:  Every effort is made to ship the exact quantity ordered; however due to the nature of the manufacturing process we reserve the right to ship 5% (2% on orders of 5,000 pieces or more) over or under the quantity ordered and invoice accordingly.

  • PMS Color Match:  $40(G). Factory will make every effort to closely match any PMS color. An exact match cannot be guaranteed, especially on polyurethane stress relievers and items that are not white. PMS matching is only available for screen and pad print orders (see Embroidery). Neon colors cannot be guaranteed. Note: We reserve the right to print our stock "Reflex Blue" when orders do not specify "blue" and our stock "Emerald Green" when orders do not specify "green". No charge for PMS match for embroidery. PMS matching is NOT available for VibraTec, label or 4-color process heat transfer orders. Art for these imprint methods is CMYK process-printed using 4 individual colors (cyan, magenta, yellow, black) to achieve a singular/final result and lack the precision of the Pantone® matching system and color formula mixing process. Results may vary in final process printed art due to color of product, light, and variance in monitor resolution and machinery calibration.

  • Repeat Orders:  Please see Decoration Method & Charges for applicable fees. Please reference the most recent order number and date on your purchase order. Factory will hold information for the current year and one year previous. Please fax or email a copy of artwork with your re-order for verification. Factory will not be held responsible for errors caused by incorrect P.O. reference.

  • Self-Promo Policy:  30% Off eqp price and 50% off set up for FOB CT items. 10% off EQP price and 50% off set up for FOB SC items.

    Subject to management approval. Discount not available for apparel items.

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ARTWORK REQUIREMENTS:

  • View/download additional artwork preparation guidelines and suggestions.

  • Artwork Preparation  should be submitted in vector format with all fonts converted to outlines. Please include any additional information which will help process art submissions quickly and accurately. Artwork must always include P.O. # in the subject of the email and contact information in the body of the email. Orders without correct P.O. # referenced will be rejected by the factory. We recommend submitting a mockup of the art on the item for comparison. Factory cannot be responsible for errors otherwise. Note: Artwork will be sized to maximum available imprint area unless otherwise specified on Purchase Order.

  • Acceptable File Size:  Up to 5.0 MB in size

  • Acceptable Formats:  Illustrator (CC or earlier), vector based AI, EPS or PDF files. Non-vectored Photoshop (CC and earlier, 300dpi at 100% size only) and TIFF (hi res, b/w only) files that are saved as 8-bit CMYK or grayscale can be used for VibraTec 4CP printing, Four-color process digital labels, heat transfers and other full color digital applications. Note: We do not accept either Word files or CorelDraw files for art submission.

  • Art Charges:  Should your art require improvements that require a charge, you will be contacted with an estimate before any work is done. Art charges are billed at $50(X) per hour. $15(X) minimum billed.

  • Art Submission:  To avoid delays, please submit the art with the purchase order at orders@primeline.com. If the art and the order are not being submitted together, send art to art@primeline.com

  • QR Codes:  Vectoring and ink bleed can slightly alter the QR Codes and therefore the factory cannot guarantee readability. Not recommended.

  • Art Charges:  Should your art require improvements that require a charge, you will be contacted with an estimate before any work is done. Art charges are billed at $50(X) per hour. $15(X) minimum billed.

  • Art Submission:  To avoid delays, please submit the art with the purchase order at orders@primeline.com. If the art and the order are not being submitted together, send art to art@primeline.com

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COLORS – INKS & THREAD

  • All standard inks are Prop 65 compliant.
    Standard PMS Colors available at no extra charge. AVAILABLE IN COATED INK ONLY. PMS matches are not guaranteed on non-white items and stress relievers. Matches are not available on Digital Labels or VibraTec imprints. Colors shown here are only for your reference. Actual PMS colors will vary from the catalog representations. PMS matches are indicative of how they appear on a white substrate and will change depending on the color of the item. The appearance of each ink color will vary based on item material and color, and are not guaranteed an exact match.
  FOB CT & FOB SC PMS COLORS
  FOB SC THREAD COLORS
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SAMPLE POLICY

  • Spec Sample Product Proof:  Spec samples are printed samples that include customer provided logo imprinted on the item, with a specified decoration method and location. Plus the cost of the item and shipping charges. Production order will incur standard setup charges.
    • $40(G) per color/location
    • $30 each per additional color/position
    • $25 per color/position pens
    • Catalog end quantity pricing (EQP) for cost of the product.
    • Setup and run charges apply.
    • Service fees such as PMS matching fee will be billed where applicable.
    • Produced in 5 business days after written proof approval, or 3 days when proof is waived.
    • Shipped via UPS Next Day Air service unless otherwise specified.
    • Customer is responsible for freight unless 3rd party account is supplied at time of request.
    • Total responsibility for imprint and design lies with buyer/customer when a product or paper/fax proof is waived.
    • Not available for rush orders.

    • Not available for 4-color process heat transfer orders EXCEPT for Drinkware orders (where available) due to the 100 piece minimum order.

  • Canada – Spec Sample Product Proof

    • The unit price of the item at EQP
    • Applicable setup charges
    • Freight charges (FOB Toronto) Spec samples are not available for 4-color process heat transfer. These items are non - returnable.
    • For spec samples, contact: cdncustomerservice@primeline.com

    • Random Samples: 
      • Random samples are imprinted. Blank samples (no imprint) may be substituted if an imprinted sample is not available.
      • All samples are subject to stock availability. Your account must be in good credit standing in order for your sample request to ship. Samples are not returnable. Samples can ship US Mail, UPS, Fedex and DHL.
      • Orders should be sent to samples@primeline.com for all sample orders.
      • Samples are EQP Net Pricing.
      • Sample order policy: Up to $10 EQP Net are no charge with a shipper number.

      • If no shipper number is provided, you will be invoiced for your samples and shipping up to and exceeding our sample policy (including shipping costs). All sample requests shipping outside of the U.S. and Canada must have a shipper number.

      • Sample Orders are typically shipped the same day (unless an issue with stock or credit issues on account) if received by 3 p.m. EST.


      Random Sample Orders for CANADA 
      • A sample order totaling less than $25 (C) CDN EQP is free; The sample order will be billed freight via our FOB Toronto program.

      • A sample order that exceeds $25 (C) CDN EQP will be billed plus shipping via our FOB Toronto program.

      • The carrier for our FOB Toronto program is UPS and freight charges are calculated intra Canada.

      • Sample orders ship same day when the order is received by 3:00 pm est.

      • To expedite transit on any sample order please provide your 3rd party shipper number (UPS or Fed Ex) on your sample purchase order.

      • All samples feature a random imprint based on availability. Blank samples will ship when a random sample is not available.

      • If you have an issue with a sample, please contact cdnsamples@primeline.com for resolution.

    • Catalogs
    • Catalogs may be ordered from Samples@primeline.com at no charge. A shipper # is required for 4 or more catalogs.

    • Imprinted Catalogs Requests for catalogs with distributor information/logo imprinted on the cover may only be entered as a standard order for printing and processing.



    DIRECT IMPORT & CUSTOM SOURCING:

      Please contact Prime Line's® SourceAbroad® team for assistance with all large quantity quotes, custom color quotes and custom product manufacturing. Production time varies between 90-120 days after proof approval. Please customsourcing@primeline.com for details. Link to: Source Abroad

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    TERMS & CONDITIONS:

    • Terms:  Net 30 days for customers with established accounts in good standing and for new customers only upon approval of credit references and completion of credit application. Order production does not begin until credit terms have been established, or prepayment is received.

    • A copy of resale certificate and tax I.D. number must be received in order to process any order. As a convenience, factory accepts Visa, MasterCard, American Express and Discover as payment. Credit card info can only be submitted directly to the accounting department. Bounced checks or stop payments must be replaced with a certified check for the total amount of the bounced check plus $35(X) fee.

    • Prime Line®/Jetline cannot be held liable for delays in delivery or product availability due to customs, shipping or natural disasters.

    • Complaints and Returns:  All complaints must be made within 30 days of shipment. Customers are required to inspect merchandise upon receipt of goods regardless of the use date of the order. Please contact factory for authorization for all returns. No return will be accepted without prior authorization from the factory and must include return authorization number provided by factory at time of return approval. No credits or discounts will be issued for merchandise unavailable for return to factory.

    • For damaged packages, see Shipping  section.

    • Un-imprinted (Blank) goods can be returned only if in good condition.
      20% restocking fee, with a minimum charge of $50(X) applies.

    • Insertions & Fulfillment:  Insertion and fulfillment is available. Please contact customer service for details and charges.

      Rush production is not available for any order with optional insertion or fulfillment of any kind. Standard production time for orders with insertion or fulfillment is approximately 5 business days for catalog quantities only (max. 2,600 pieces), one-color/location imprints. Production time for orders with optional insertion or fulfillment with above catalog quantities, multicolor and multi-location imprints must be quoted by the factory on a case by case basis.

    •  Insertion Assembly Pricing

    • Pricing Policy:  Effective from 01/1/18 - 12/31/18 and subject to change without notice. Please visit our website at primeline.com for up-to-date and accurate pricing. Note: EQP pricing does not apply to apparel items. All prices are subject to change without notice.

    • Substitutions:  We reserve the right to substitute products of comparable style and price for those shown in this catalog, due to unavoidable manufacturers' changes throughout the year. Product features and specifications are subject to change without notice.

    • Trademark Notice:  The artwork, photographs, designs, and trademarks imprinted on the products displayed herein are reproduced only as examples of the type and quality of imprinted product available. They are not intended to represent that the products are either endorsed by, or produced for the owners of the artwork, photograph, design or trademark.

    • Union Label:  Not available. We proudly sells many products made in the USA, as marked throughout the catalog and website.

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    SHIPPING

    • Unless otherwise specified, factory ships via United Parcel Service (UPS). A handling charge of $4.50(X) per carton will be added to total freight including orders shipping on a 3rd party account #. An insurance fee of $3(X) is applied to every order. Shipping weights listed in catalog are approximate and do not factor in the box dimensions.
    • Carton dimensions and weights are provided for freight ESTIMATES only, and are not intended for, nor to be used to determine,  piece counts.
      Due to fluctuations of the fuel surcharge and freight reclassifications, we cannot be held responsible for the difference between estimated freight charges and actual freight charges.

    • We ship via UPS and FedEx.  Shipments via DHL are not available at this time. Note: every effort is made to ship FedEx when requested, but due to early pickup there will be times when we need to default to UPS and bill freight.

    • Prime Express:  (FOB CT) Prime Express is a program under which we will ship orders to locations west of the Mississippi (zones requiring four or five days for Ground delivery) using FedEx Express Saver (3-Day) service, while charging distributors only the Ground shipping rate. Prime Express must be clearly noted on your purchase order.

    • 3-Day Upgrade Service: (FOB SC) We proudly offer free 3-day shipping upgrade to all orders with standard ground shipping of 4 days transit or greater within in the continental U.S. only. This means we will automatically upgrade ship method of qualified orders from ground to 3-day transit at no additional cost (i.e. order will be billed at ground rates) when applicable terms are met. Please refer to the map below or contact customer service to confirm transit time. Available for catalog quantities ONLY. Applies to all items including sales, specials and closeouts with the exception of spec samples and random samples. Order must ship via UPS on our factory account (not available via FedEx or for orders shipping via 3rd party accounts). No change to the normal order submission process. Normal handling fees of $4.50(X) per carton and insurance fees of $3(X) per order apply. Standard drop shipment fees are charged per location after the first (where applicable).

    • Common Carriers:  Carriers that service factory daily are UPS and FedEx. Factory does not ship via DHL or TNT. USPS services are only available for standard production orders. Factory is unable to ship on USPS third party account #s. Customers will be billed the USPS rate plus applicable handling charges per box. Factory is unable to guarantee in-hands dates for orders that ship via USPS. Factory is unable to ship rush orders via USPS.

    • Truck Shipments:  Orders may ship LTL freight upon request, and can be arranged by the factory. A palletization charge of $10(G) applies per pallet in addition to any package handling charges. The factory will schedule all truck shipments. Freight will be billed separately for truck shipments unless shipping freight collect or third party.

    • Third Party Shipping Accounts:  $4.50(X) per carton processing and handling fee applies to each ship-to location per order using a 3rd party account number or billing freight collect.

    • International Shipping:  All international shipments must be billed on a third party shipping account number provided by the customer and must ship via UPS or FedEx. All charges, including duties & taxes, as well as incorrect address and residential delivery charges unpaid by recipient, will be billed net to distributor plus an administration fee of $25(X). A fee of $50(G) applies for export documentation. Export documentation fees do not apply to shipments sent via UPS or FedEx.

    • C.O.D. Shipments:  Not available.
    • HAZMAT/Shipping Restricted Materials:  Additional fees and declarations apply to air shipments of restricted materials only. As a HAZMAT-certified business, Prime Line is legally authorized to ship products that fall in the restricted category (e.g. alcohol-based sanitizers, etc.) via ground and air throughout the U.S. and Canada, and select international destinations (Note: restrictions differ by country where available, please inquire). A fee of $30(X) per box applies to all ground shipments within the lower 48 states. A fee of $42.50(X) per box applies to all air shipments within the lower 48 states. Additional fees apply per box for shipments to all other destinations (including Alaska, Hawaii, Canada, Mexico, Europe, etc.), and must be quoted by ship method and destination for each order where available.
    • All charge backs by carriers for duties, incorrect address or residential delivery will be billed net, plus a $25(X) administration fee.

    • We will make every attempt to ship your order in a timely manner and via the method requested to meet your event date. However, once your order has shipped, we are not responsible for delivery delays or missed events caused by the freight carriers or Acts of God. Acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, application of security regulations imposed by a government or otherwise applicable to the shipment, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond the carrier's control, disruption or failure of communication and information systems, disruption or failure of utilities, or any circumstances beyond the carrier's control. Factory cannot be held responsible for damages occurring en route. Each shipment from factory is insured for full purchase order price. In the event of lost or damaged shipments, please notify factory immediately. Factory will file claims promptly on your behalf. No merchandise may be credited or reprinted prior to settlement of outstanding claims with carrier.

     
     

      FOB Toronto Program: We now provide daily UPS Ground shipments to Canada from our CT and SC facilities via our FOB Toronto program. Most Prime Line® products ship from CT; most Jetline products ship from SC. Billing is in Canadian dollars and includes duties, fees, customs clearance charges and freight to the Canadian port of entry, which is Mississauga (postal code L4V1H9). Pricing does not include HST or freight charges from the Canadian port of entry, which will be invoiced as separate line items. Bill-To and Ship-To address (or addresses) must all be in Canada. This program is available to all UPS delivery destinations in Canada. Air service, other carriers and order pickup are not eligible for this program. Third-party billing is not available. Please mark your purchase orders “FOB Toronto.” More about Prime Line® Canada »

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    PRODUCT SAFETY & COMPLIANCE:

      • Quality Certification Alliance Founding Member since 2009  Quality Certification Alliance (QCA): Prime Line® has shown its continued dedication to product safety and compliance by successfully completing a program through the Quality Certification Alliance (QCA) in 2009 along with its subsequent annual factory audits. The accreditation emphasizes Prime Line's mission to provide safe, quality, socially compliant and environmentally conscientious merchandise to the market. Prime Line® is a founding member of the QCA and only a handful of suppliers have met these qualifications since QCA was founded in July 2008. Prime Line® will continue to learn and improve on best practices so that its customers will always have an exceptional experience with their orders.


        Note: As part of the QCA process many Prime Line products now include tracking data in discreet positions as part of the compliance and safety process. Prime Line® will NOT accept returns for complaints related to tracking found on product. We encourage you to order samples for your client to review in advance of placing orders.

      • Consumer Product Safety Improvement Act (CPSIA): In compliance with CPSIA, all products primarily intended for children under age 12 will include tracking numbers. Testing and all documentation for these products may be requested from the factory. Prime Line® does not intend for any items to be used as children's products or toys, but rather as advertising specialty items only.

      • Note: In accordance with section 14(a)(5) of the Consumer Product Safety Act,15 U.S.C. §2063(a)(5) (CPSA), all youth apparel sold by Prime Line has been lab tested, has a certificate of conformity, and CPSIA compliant tracking number. In addition, each imprinted youth garment sold by Prime Line® will be imprinted with a permanent tracking number using CPSC approved ink. The required fee to apply this CPSIA compliant tracking label is $0.35(G) per piece.

      • The tracking label will be applied to the inside back hem of each youth shirt in one color and will contain our compliance phone number and the sales order number both printed in a 12 pt font. Our compliance number: 877-230-4986, is an unbranded number created solely for this purpose. The phone number cannot be replaced with the distributor or end-users phone number. Light color shirts will be printed in a dark color ink, dark color shirts will be printed in a light color ink.

      • As a reminder, the purpose of this law is to provide consumers with the source of each product with the goal of improving the safety of each product. Please visit the Consumer Product Safety Commission for more information.

      • California Proposition 65 (Prop 65): Prime Line's® products meet all applicable federal safety requirements as enforced by the U.S. Food and Drug Administration, the Consumer Product Safety Commission, and the Federal Communications Commission. Prime Line® products that are shipped to California are also subject to Proposition 65, www.p65warnings.ca.gov, which is know as the Safe Drinking Water and Toxic Enforcement Act of 1986. Proposition 65 required businesses to give clear and reasonable warning to purchase prior to completing the purchase regarding chemicals that are known to the state of California to cause birth defects or other reproductive harm. California has adopted new rules under Proposition 65. In August 2018 the regulation changes how and when clear and reasonable warning is made. The updated regulations will change the Prop 65 warning labeling and go into effect August 30, 2018.

      • Decorating and printing inks used on Prime Line's® products that are decorated in the USA have been tested as advised by our 3rd party laboratory who monitors CA Prop 65 settlements and safe harbor levels. Safe Harbor Level limits have not been fully established by Proposition 65 for all materials used in Prime Line® products, however we may be able to offer, upon request, certifcation of independently tested concentrations of specific chemicals for specific products.

      • Prime will comply with the new regulations as of August 30, 2018:
      • By providing a clearly marked hyperlink using the word "WARNING" on the product display page.


        • Warning label will ensure compliance with California Proposition 65 regulatory requirements.
        • If you have further questions regarding the product safety statement, please contact us at compliance@primeline.com

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